Code of Ethics
The staff of Northbend Auto strive to uphold our code of Ethics that rises above what you find with competitors.

- To perform high quality repair service at a fair and just price.

- To use only proven merchandise of high quality distributed by reputable firms.

- To employ the best skilled technicians obtainable.

- To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

- To have a sense of personal obligation to each customer.

- To promote good will between the motorist.

- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

- To offer the customer a price estimate for work to be performed.

- To furnish or post copies of any warranties covering parts or services.

- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the  customer.

- To notify the customer if appointments or completion promises cannot be kept.

- To maintain customer service records for one year or more.

- To exercise reasonable care for the customer's property while in our possession.

- To maintain a system for fair settlement of customer's complaints.

- To cooperate with established consumer complaint mediation activities.

- To uphold the high standards of our profession.